Refund Policy

1. Overview

At SimpleDev, we are committed to delivering high-quality digital solutions and ensuring client satisfaction. Because our services involve the investment of time, expertise, and resources, our refund policy reflects the nature of custom professional services. Please read this policy carefully before engaging our services.

2. Advance Payments

All projects require an advance payment (deposit) before work begins. This advance payment covers initial planning, research, resource allocation, and early project work. Advance payments are non-refundable once work has commenced, as they compensate for time and resources already committed to your project.

3. Eligibility for Refunds

Refunds may be considered in the following circumstances:

• Before work begins: If you cancel your project within 48 hours of payment and before any work has commenced, you are eligible for a full refund of any amount paid.
• SimpleDev inability to deliver: If SimpleDev is unable to deliver the agreed services due to circumstances within our control, a proportional refund will be issued for work not yet completed.
• Duplicate payment: If a payment is made more than once for the same invoice, the duplicate amount will be refunded in full.

4. Non-Refundable Situations

Refunds will not be issued in the following situations:

• Work has been completed and delivered as per the agreed project scope.
• The client changes their mind or business direction after work has commenced.
• Delays or issues caused by the client, including failure to provide required content, feedback, or approvals on time.
• Dissatisfaction arising from features or functionality not included in the agreed project scope.
• Third-party costs (domain registration, hosting, software licences, API fees, paid advertising spend, etc.) that have already been incurred on the client’s behalf.
• Milestone payments that have been approved and signed off by the client.

5. Milestone-Based Projects

For projects structured around milestones, each milestone payment becomes non-refundable upon the client’s written approval of that milestone. If a project is cancelled mid-engagement, the client is liable for payment of all completed and in-progress work up to the cancellation date. SimpleDev will deliver all completed work upon receipt of any outstanding dues.

6. Retainer & Ongoing Services

For monthly retainer agreements (maintenance, marketing, SEO, etc.):

• You may cancel with 30 days’ written notice. Services will continue until the end of the notice period.
• Fees paid for the current billing cycle are non-refundable once the cycle has begun.
• Unused prepaid retainer hours beyond the current cycle will be refunded on a pro-rata basis upon cancellation.

7. How to Request a Refund

To request a refund, please:

• Email us at ashish.prajapati@simpledev.in with the subject line “Refund Request — [Your Project Name].”
• Include your invoice number, the amount paid, and the reason for your request.

We will review your request and respond within 5 business days. Approved refunds will be processed within 10–14 business days via the original payment method.

8. Disputes

If you are dissatisfied with any aspect of our service, we encourage you to contact us first so we can work to resolve the issue. We are committed to finding a fair resolution before any formal dispute process is initiated.

9. Changes to This Policy

SimpleDev reserves the right to update this Refund Policy at any time. The updated policy will be posted on this page with a revised date and will apply to all new engagements from that date onwards.

10. Contact Us

For questions about this Refund Policy, please reach out to us:

SimpleDev
Email: ashish.prajapati@simpledev.in